Help center

How can we help?

Find answers to common CurioVerse questions or contact us directly when something is not working.

Common questions

Frequently asked questions

How do I reset my learning progress?

Learning progress cannot currently be reset from within the app. Email support@curioverse.ai and we will help.

I cannot sign in. What should I do?

Use “Forgot Password” on the sign-in screen first. If the problem continues, email us from the address associated with your account.

How do I delete my account?

You can delete your account directly in the app. Follow the instructions on our Delete Account page.

I was charged unexpectedly. What should I do?

Subscriptions are billed through the Apple App Store or Google Play, depending on your device. Review your store subscription settings first, then contact us if you still need help.

Report a problem

Help us reproduce the issue

Include these details so we can investigate without asking you to repeat the basics:

  • A short description of what happened
  • The steps that caused the issue
  • Your device model and iOS or Android version
  • A screenshot or screen recording, when possible